Terms of Use
Please read these terms carefully before using this website
These Website Terms of Use (“Terms”) govern your access to and use of the Cadbury Shop website at shop.cadbury.co.uk (“Website”). They apply to general browsing and use of the Website only, and are separate from any terms governing the purchase of products.
These Terms do not affect your statutory rights as a consumer under the laws applicable in the UK.
1. About Us
The Cadbury Shop website at shop.cadbury.co.uk (the “Website”) is owned and operated by Mondelez UK Limited, a company registered in England and Wales under company number 00203663 with its registered office at Uxbridge Business Park, Sanderson Road, Uxbridge, Middlesex, UB8 1DH.
(“we”, “us”, or “our”).
2. Acceptance of Terms
By accessing or using this Website in any way, whether by browsing, creating an account, or interacting with any feature, you confirm that you have read, understood, and agree to comply with these Terms.
You must be aged 18 or over to use this Website. By using the Website, you confirm that you are at least 18 years old. If you are under 18, you may only use this Website with a parent or legal guardian who has read and agreed to these Terms on your behalf.
If you do not agree to these Terms, you must immediately cease all use of the Website. Your continued use of the Website following the posting of any changes constitutes your acceptance of the revised Terms.
These Terms apply to general browsing and use of the Website only. They are separate from, and do not govern, the purchase and sale of products, please refer to our Online Terms & Conditions of Sale for those terms.
3. Changes to These Terms
We amend these Terms from time to time. Every time you wish to use the Website, please check these Terms to ensure you understand the terms that apply at that time. Where we consider changes to be material, we will try to notify you by means of a prominent notice on the Website.
Your continued use of the Website following the posting of revised Terms constitutes your acceptance of the updated Terms. If you do not accept the revised Terms, you must immediately cease using the Website. We recommend that you review these Terms periodically so that you remain familiar with the most current version.
These Terms were last updated on 1st September 2026
3.1 We may transfer this agreement to someone else
We may transfer our rights and obligations under these Terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract. This Website is directed to people residing in the United Kingdom. We do not represent that content available on or through this Website is appropriate for use or available in other locations.
4. Access & Availability
We will try to make the Website available at all times; however, access to the Website may be suspended, restricted, or withdrawn at any time without notice for operational, commercial, security, or maintenance reasons. We do not guarantee that the Website, or any content on it, will always be available or uninterrupted.
The Website is provided on an “as is” and “as available” basis. We do not make any promise that the Website will be error-free, that defects will be corrected, or that the server on which the Website is hosted is free of viruses or other harmful components.
We reserve the right to withdraw or modify any part of the Website, including any feature, page, service, or content, at any time and without prior notice. We will not be liable to you or any third party for any loss or damage arising as a result of such withdrawal or modification.
You are responsible for ensuring that all persons who access the Website through your internet connection are aware of these Terms and that they comply with them. You must not permit any third party to access the Website using your account credentials.
5. Account Registration
You may browse the Website without creating an account; however, certain features including order tracking, saved delivery addresses, and wish lists may require you to register. There is no charge for creating an account.
If you register for an account, you confirm that:
• all information you provide on registration and thereafter is accurate, complete, current, and not misleading;
• you are aged 18 or over;
• you are not impersonating any other person or entity; and
• you will notify us promptly if any of your registration information changes.
You are responsible for maintaining the confidentiality of your account login credentials (including your username and password) and for all activity that occurs under your account. You must not share your login credentials with any third party. You agree to notify us immediately of any unauthorised use of your account or any other breach of security.
We have the right to suspend or permanently disable any user account, without liability to you, if we reasonably believe that you have broken these Terms, given us false registration information, or done anything fraudulent or harmful.
6. Acceptable Use
You may use the Website only for lawful purposes and in a manner that is consistent with these Terms. You agree not to use the Website, or any feature of it, in a way that:
• Illegal conduct: breaks any law or regulation, or encourages or helps any unlawful activity, including any criminal offence or civil wrong;
• Harmful or offensive content: involves the uploading, posting, transmitting, or otherwise making available of any material that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, hateful, racially or ethnically offensive, or otherwise objectionable, or that infringes the rights of any third party;
• Spam and unsolicited communications: involves sending, uploading, or otherwise transmitting any unsolicited or unauthorised advertising, promotional material, junk mail, spam, chain letters, or pyramid schemes;
• Malicious code: involves knowingly introducing any virus, Trojan horse, worm, logic bomb, keystroke logger, spyware, adware, ransomware, or any other harmful or malicious software, code, or data;
• Automated access: involves the use of any robot, spider, scraper, crawler, or other automated device, process, or means to access, monitor, copy, or index any part of the Website, or to extract data from it, without our written permission;
• Unauthorised access: involves any attempt to gain unauthorised access to any part or feature of the Website, the server(s) on which it is hosted, or any server, computer, or database connected to the Website;
• Commercial exploitation: uses the Website or its content for any commercial purpose, public display, or public performance, including collection or use of product listings, descriptions, prices, or images for commercial ends, without our written permission; or
• Disruption: restricts or inhibits any other person’s use or enjoyment of the Website, or which we determine may expose us or any third party to liability or reputational harm.
We have the right to investigate any suspected or actual breach of these acceptable use rules and to take action as we see fit, including suspending or closing your account, removing content, reporting to law enforcement, and/or taking legal action.
7. Intellectual Property
All content on this Website including text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, and software is either owned by or licensed to us and is protected by UK and international copyright, trade mark, database rights, and other intellectual property laws.
The Cadbury name, the Cadbury logo, the distinctive purple colour scheme, and all related product names, slogans, and trade marks (whether registered or unregistered) are trade marks of Mondelez International, Inc. and/or its affiliated entities. Nothing in these Terms grants you any right, title, or interest in those trade marks.
Our trade marks are registered. You are not permitted to use them without our approval, unless they are part of material you are using as permitted under the licence granted above.
Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable, revocable licence to access and use the Website solely for your own personal, non-commercial purposes. This licence does not include the right to:
• any resale or commercial use of the Website or any of its content;
• any collection or use of product listings, descriptions, prices, or images for commercial purposes;
• any creation of derivative works based upon the Website or its content; or
• any use of data mining tools, robots, scraping tools, or similar data-gathering or extraction techniques.
Any copying, redistribution, modification, or commercial use of any content on this Website, without our written permission, is strictly prohibited and may result in a claim for damages and/or be a criminal offence.
No text or data mining, or web scraping
You shall not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to this Website or any services provided via, or in relation to, this Website, including for the development, training, fine-tuning or validation of AI systems or models. This includes using (or permitting, authorising or attempting the use of):
• any “robot”, “bot”, “spider”, “scraper” or other automated device, program, tool, algorithm, code, process or methodology to access, obtain, copy, monitor or republish any portion of this Website or any data, content, information or services accessed via the same; or
• any automated analytical technique aimed at analysing text and data in digital form to generate information, or to develop, train, fine-tune or validate AI systems or models, which includes but is not limited to patterns, trends and correlations.
The provisions in this clause should be treated as an express reservation of our rights in this regard, including for the purposes of Article 4(3) of the Digital Copyright Directive ((EU) 2019/790). This clause shall not apply insofar as (but only to the extent that) we are unable to exclude or limit text or data mining or web scraping activity by contract under the laws that are applicable to us.
8. User‑Generated Content
Where the Website allows you to submit content including product reviews, photographs, ratings, comments, or other materials (“User Content”), you confirm that:
• you are the sole author and owner of the User Content, or otherwise have all necessary licences and permissions to submit it;
• the User Content is accurate, honest, and not misleading;
• the User Content does not infringe any intellectual property, privacy, confidentiality, or other rights of any third party;
• the User Content does not contain any defamatory, obscene, offensive, hateful, discriminatory, or otherwise unlawful material; and
• the User Content does not include any personal information of third parties without their written consent.
You confirm that any content you upload meets these standards, and you will be responsible for any loss or damage we suffer as a result of your breach of this confirmation.
8.1 Licence Grant
By submitting User Content, you give us a non-exclusive, worldwide, royalty-free, permanent licence to use, copy, distribute, modify, adapt, display, and publish that content for the operation of the Website and our business, including in marketing materials, without any further payment or obligation to you. You also allow us to pass this licence to others.
8.2 Content Standards & Right to Remove
We have the right (but no obligation) to review, edit, refuse to publish, or remove any User Content at any time and without notice. In particular, we will remove User Content that we decide breaks these Terms, any law, or third-party rights.
You understand that we act as a passive conduit for User Content before it is moderated, and we accept no liability for User Content before it is reviewed. By submitting User Content, you agree that we have no duty to monitor or moderate submissions. We also have the right to disclose your identity to anyone claiming that content you posted or uploaded violates their intellectual property rights or right to privacy.
8.3 Do not rely on information on this site
The content on this Website is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on this Website. Although we make reasonable efforts to update the information on this Website, we make no representations, warranties or guarantees, whether express or implied, that the content on this Website is accurate, complete or up to date.
9. Third-Party Links
The Website may contain links to third-party websites, resources, or services that are not owned or controlled by us. Such links are provided for your convenience and information only. The inclusion of any link does not imply our endorsement, approval, or recommendation of the linked website or its content, and we are not responsible for the content, availability, accuracy, or reliability of any third-party website.
We have no control over the content of those sites or resources and accept no responsibility or liability for them, or for any loss or damage that may arise from your use of them. Different terms and conditions and privacy policies may apply to your use of third-party websites.
You must not establish a link to this Website from any website or digital resource that you do not own, or in a manner that suggests any form of association, endorsement, or approval on our part where none exists. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. The website in which you are linking must comply in all respects with our Acceptable Use provisions set out in Clause 6 above. We reserve the right to withdraw linking permission without notice. Any other linking to this Website must comply with our prior written approval.
9.1 We are not responsible for viruses
We do not guarantee that this Website will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform to access this Website. You should use your own virus protection software. Our responsibility for loss or damage suffered by you
9.2 Whether you are a consumer or a business user
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for:
• death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors;
• fraud or fraudulent misrepresentation;
• any breach of your legal rights in relation to the products, including the right to receive products which are as described and match information we provided to you, of satisfactory quality, fit for any particular purpose made known to us, and supplied with reasonable skill and care; or
• any other liability that cannot be excluded or limited under applicable law.
Different limitations and exclusions of liability will apply to liability arising from the supply of any products to you, which will be set out in our Online Terms & Conditions of Sale.
9.3 If you are a business user
We exclude all implied conditions, warranties, representations or other terms that may apply to this Website or any content on it.
• the Website is provided “as is” and “as available”, without any warranty of any kind, whether express or implied, including any implied warranty of quality, fitness for a particular purpose, or non-infringement;
• we will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising from:
Ø use of, or inability to use, this Website; or
Ø use of or reliance on any content displayed on this Website.
• In particular, we will not be liable for:
Ø loss of profits, sales, business, or revenue;
Ø business interruption;
Ø loss of anticipated savings;
Ø loss of business opportunity, goodwill or reputation; or
Ø any indirect or consequential loss or damage.
9.4 If you are a consumer user
We only provide this Website for domestic and private use. You agree not to use this Website for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
These Terms do not affect your statutory rights as a consumer.
10. Other important terms apply to our contract
10.1 We can transfer our contract with you, so that a different organisation is responsible for making the Website available to you
We’ll contact you to let you know if we plan to do this. If you’re unhappy with the transfer you may cease making further use of the Website at any time.
10.2 You can only transfer your contract with us to someone else if we agree to this
You may not transfer your rights or obligations under these Terms without our written permission.
10.3 If a court invalidates some of this contract, the rest of it will still apply
If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.
Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (such as paying) or for doing something you’re not allowed to, but that doesn’t mean we can’t do it later.
10.4 Nobody else has any rights under this contract
This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.
11. Governing Law and Jurisdiction
These Terms, and any dispute or claim arising from them (including non-contractual disputes), are governed by the laws of England and Wales. If you are a business, we both agree to the exclusive jurisdiction of the courts of England and Wales.
If you are a consumer, subject to the saving provisions below, you and we both agree to the exclusive jurisdiction of the courts of England and Wales to resolve any dispute relating to these Terms or your use of the Website.
Alternative dispute resolution: if you have a complaint about the Website or these Terms, we encourage you to contact us in the first instance (see Clause 14 below). We aim to acknowledge all complaints within 5 business days and to resolve them fairly and promptly. If you live in the European Union, you may also refer a dispute to an approved alternative dispute resolution (ADR) scheme; details are available from the European Commission’s Online Dispute Resolution platform at ec.europa.eu/consumers/odr.
12. Contact Us
If you have any questions, comments, or complaints about these Terms or your use of the Website, please contact us using the details below:
Customer Services: View our Contact us section Here
Post: THG Ingenuity Customer Services, Meridian House, Gadbrook Park, Cheshire, CW9 7RA
Website: shop.cadbury.co.uk